Information resources and support¶
General information about the national ID card and the electronic residence permit:
- National ID card:
- The Bundesministerium des Innern, für Bau und Heimat (Federal Ministry of the Interior, Building and Community) provides an information portal for the national ID card that is available here:
- Electronic residence permit:
- The Bundesamt für Migration und Flüchtlinge (Federal Office for Migration and Refugees) provides information about the electronic residence permit here:
Information about AusweisApp2 and support
- Questions and suggestions:
Do you need support in using AusweisApp2? If you have any questions or problems, please read the section “Oft gestellte Fragen” (Frequently Asked Questions – FAQ) that is available here:
AusweisApp2: Portal of AusweisApp2:
You can also contact the Support team directly:
- Telephone: +49 1805 348 743 (standard network charges 14 ct per minute apply, other network charges may vary)
- Fax: +49 421 204 95-11
- E-Mail: support@ausweisapp.de