Information resources and support

General information about the national ID card and the electronic residence permit:

• National ID card:

  The Bundesministerium des Innern (Federal Ministry of the Interior) provides an information portal for the national ID card that is available here:

• Electronic residence permit:

  The Bundesamt für Migration und Flüchtlinge (Federal Office for Migration and Refugees) provides information about the electronic residence permit here:

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Information about AusweisApp2 and support

• Questions and suggestions:

  Do you need support in using AusweisApp2? If you have any questions or problems, please read the section “Oft gestellte Fragen” (Frequently Asked Questions – FAQ) that is available here:

• AusweisApp2: Portal of AusweisApp2:

• You can also contact the Support team directly:

  • Telephone: +49 1805 348 743 (standard network charges 14 ct per minute apply, other network charges may vary)

  • Fax: +49 421 204 95-11
  • E-Mail: support@ausweisapp.de