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Help and Support

Here you will find support for technical problems as well as help and information on setting up and using AusweisApp.

Woman sitting smiling with headphones in support office

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Woman sitting smiling with headphones in support office

Getting Help fast: FAQs and Online Help

Frequently Asked Questions

You have questions about using AusweisApp? In our Frequently Asked Questions you will get a prompt answer on many topics. Feel free to take a look there.

Questions, Suggestions and Error Reports

One of your questions could not get answered yet, you want to make a suggestion or report an error? In this case our support team is exactly the right person to contact!

For reporting errors, please use the form below. 

For any other concerns, please send us an e-mail or contact us by phone.

Contact our Support Team

support@ausweisapp.de 

0421 / 204 95 - 995 (local rate)

We are here for you from Monday to Friday from 9 am to 5 pm, except for public holidays.

You would like to report an error?

Simply use this form to do so.

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