Previous ID card PIN entered wrong twice¶

If you have entered your previous ID card PIN wrong twice, you will be prompted to enter your Card Access Number (CAN).

CAN is a 6-digit number at the front of your ID card.

Hint

Why do I have to enter my Card Access Number (CAN)?

The request for your Card Access Number is for your security, to make sure that no-one can change your PIN without your knowledge.

National ID card - poition of Card Access Number

Note

The CAN may not be legible when the ID card is inserted into the card reader.

Some card readers require the ID card to be inserted and the CAN is no longer legible. In that case memorize your CAN well before inserting your ID card.

Attention

Three false attempts to enter PIN

Should you enter the wrong PIN for a third time, the online identification function of your ID card will be blocked. If this is the case, you have to enter the Unblock ID card PIN using the PUK in order to identify yourself or change the PIN Change PIN.

The following figure shows the PIN management with the prompt to enter the Card Access Number (CAN).

Release of a third attempt to enter the PIN with the Card Access Number (CAN)