What needs to be done when the PIN is not accepted?ΒΆ
When the wrong PIN is entered, the following message Wrong PIN is displayed.
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Notification after first false entry
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Notification after second false entry
After the first false entry, you have two attempts left to enter your correct PIN. After the second false entry you will be prompted to enter your card access number (CAN) Card access number (CAN) prior to the third attempt of PIN entry.
Attention
Prior to using your ID card for the online identification, you have to allocate a personalized 6-digit PIN <settings-pin-management-transport-pin.html#settings-pin-management-set-personal-pin>`_.
Hint
I have forgotten my PIN. What can I do now?
The PUK PUK you received with your PIN letter of Bundesdruckerei, does not allow to reset your PIN. In case you have forgotten your PIN, you must contact your registration office to generate a new online identification PIN.
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